Helping Fulfillment Providers Deliver the Service Clients Expect

ExactTempo helps fulfillment centers strengthen client relationships with faster support, proactive visibility, and smoother service operations.

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Turn Rising Expectations into a Competitive Advantage.

You built a strong fulfillment business the right way — through hard work, great service, and strong relationships. But the rules are changing. Clients now expect faster updates, easier communication, and self-service options — and they will not stick around if they do not get it.

Keeping Clients Is Harder Than Ever

Clients expect faster, clearer communication.
Self-service updates are table stakes.
Switching to a new provider has never been easier.
Even small service gaps can erode trust and cost you.

You’re asking important questions

Are we delivering the experience clients now demand?
Are clients at risk due to service gaps we can't see?
Can we upgrade our service without creating chaos?
How can I make my client experience an advantage?

You're not alone. And that's where we come in.

At ExactTempo, we help fulfillment providers modernize their client service so you can meet rising expectations, strengthen relationships, and protect your hard-earned client partnerships.

What We Do

We help fulfillment providers modernize their client service operations with practical systems, processes, and tools — built for immediate impact and future scalability.

Client Onboarding

Start client relationships strong with faster, clearer, and more modern setup.

Internal onboarding project trackers with owners, timelines, and live updates.
Client-facing onboarding portals showing milestone progress and key contacts.
Structured SKU intake forms for smooth setup and inventory planning.
Ecommerce integration checklists covering Shopify, Amazon, and other platforms.

Client Health

Stay ahead of client risks and strengthen client loyalty before problems grow.

Client health scoring based on ticket activity, fulfillment KPIs, and trends.
Churn risk alerts triggered by early signs of dissatisfaction or declining engagement.
Scheduled client check-in reminders to proactively engage top clients.
Feedback tracking to capture praise, complaints, and recommendations.

Client Visibility

Give clients real-time access to orders, inventory, returns, and answers.

Client-facing dashboards showing live order, shipment, and delivery statuses.
Inventory snapshot views by SKU, including incoming shipments and receipts.
Return tracking portals with real-time status updates and notes.
Embedded knowledge base with fulfillment standards, receiving guides, and FAQs.

Client Operations

Handle client issues faster, more professionally, and with less friction.

Unified service ticket inbox to capture client inquiries from all channels.
WMS connectors to pull live order, shipment, and inventory data into tickets.
SLA monitoring to track response times and alert your team to risks.
Prebuilt issue playbooks for fast handling of common fulfillment service problems.

Why Work with Us

We are experts at building the systems that keep clients happy and loyal.

Before ExactTempo, we built and scaled supply chain technology for some of the world's most iconic brands — including Nike and L'Oréal — helping keep supply chains running smoothly.

We also led the creation of market-leading customer engagement platforms, used by startups and Fortune 500 companies to manage client relationships and streamline service operations.

Now, we bring that expertise to fulfillment.

We help you deliver a service experience that stands out, strengthens client loyalty, and creates a real competitive edge in a crowded market.

We do not just hand you a plan and leave. We work side-by-side with your team, helping you design, build, and optimize systems that create lasting improvements step by step.

How We Partner

The Plan | Complimentary

We start by understanding how your client service runs today — and where it can be stronger. Through a focused assessment, we deliver clear, practical recommendations tailored to your goals. This phase is complimentary because we believe in earning your trust before asking for your commitment.

The Build

Once we align on a plan, we get to work. We set up the right tools, upgrade your service workflows, and build better client-facing systems — all without disrupting your daily operations.

Ongoing Support

After your new systems are in place, we stay involved. We refine workflows, adapt to client needs, troubleshoot challenges, and help you keep your client service sharp as your business grows.

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