Transform Ticket Triage with AI
Say goodbye to manual processes, burdensome forms, or rigid workflows, and hello to faster, smarter, and more accurate classification, prioritization, and routing.
ExactTempo automatically classifies your tickets based on your unique guidelines — accelerating response times, enriching ticket insights, and freeing your reps to do what they do best: delighting your customers.
Say goodbye to manual processes, burdensome forms, or rigid workflows, and hello to faster, smarter, and more accurate classification, prioritization, and routing.
Getting started with ExactTempo is straightforward. You can calibrate your Triage Agent with your procedures and start seeing results on day one.
Connect your existing help desk platform in just a few minutes, no developer help required. We currently support HubSpot Service Hub.
Choose which ticket properties your Triage Agent will handle. Whether you use standard or custom properties, you decide what’s essential for effective triage.
Set up classification guidelines tailored to your team’s unique needs and processes. Unlike generic AI tools, your Triage Agent follows the specific rules and workflows you create, ensuring it aligns perfectly with how your team operates.
Once setup is complete, your Triage Agent starts working immediately. Use Recommend mode to provide reps with suggestions or switch to Manage mode for automatic classification. It analyzes tickets, applies your guidelines, and updates classifications quickly and accurately, keeping your team focused on resolving issues.
Track your Triage Agent’s performance and update guidelines as your products, services, or ticket types change. Each adjustment keeps accuracy high, ensuring your triage process remains effective.
By removing the bottleneck of manual triage, you can redirect your team’s efforts toward strategic improvements that enhance your customer experience and deliver measurable gains in key support metrics.
Get tickets to the right expert immediately with ExactTempo’s precise classifications, reducing resolution times and boosting customer satisfaction.
Go beyond subjective high, medium, low labels to ensure the most critical issues are addressed first—improving efficiency and aligning resolutions with real customer impact.
Free your team from SPAM, irrelevant messages, and system emails. ExactTempo detects and filters out non-actionable tickets, so your team can focus on real issues.
Identify patterns in customer issues early, enabling your team to make proactive adjustments that prevent escalations and improve service consistency.
Unlock reliable insights into ticket topics, sentiment, and severity, helping you to refine your processes and make informed decisions that drive better performance.
Leverage accurate classification data to help product teams pinpoint and resolve underlying issues faster, improving outcomes across your organization.
Get reliable ticket classifications and smarter routing at a fraction of the cost of manual effort. With our transparent, volume-based pricing, you only pay for the work performed. No hidden fees, no surprises.
ExactTempo currently integrates with Zendesk and HubSpot Service Hub. We're actively expanding our platform support.
Your data security is our priority. We implement stringent security practices, including encryption, access controls, and continuous monitoring. We're actively pursuing SOC 2 certification through Drata and maintain alignment with major data protection regulations like GDPR.
ExactTempo handles your behind-the-scenes classification work so your skilled support team can spend more time engaging with customers and providing faster, higher-quality assistance.
Your team will see a noticeable impact within days as your manual triage work decreases significantly. This frees up your existing team to focus on higher-value tasks—improving your response times, enhancing your service quality, and tackling your proactive initiatives.
Start with Recommend mode to review ExactTempo’s suggestions. Once you're confident, switch to Manage mode for automatic classification. You maintain complete control and can adjust your settings anytime.
Absolutely. You maintain full control. If you override a classification, ExactTempo flags the correction and you will see it on your accuracy dashboard. This dashboard is very useful in helping you optimize your guidelines.
Yes. ExactTempo classifies any ticket property, including your custom fields in Zendesk and HubSpot.
Our team is available via live chat from 9:00 AM to 5:00 PM EST, or you can email us anytime. We're here to help you optimize your support operation.
We charge based on the number of tickets ExactTempo classifies. Each plan includes a specific number of tickets. This ensures you only pay for the work ExactTempo performs.
ExactTempo continues working even if you exceed your monthly limit. You can either upgrade to a higher plan or pay $0.06 per additional ticket.
Yes. You can upgrade or downgrade your plan anytime. Changes take effect on your next billing cycle, giving you complete flexibility to adjust to your needs.
Yes, you can cancel anytime, no questions asked. There's no long-term commitment, so you're always in control.
