AI automation for back-office customer operations

    Your back office is eating margin and slowing growth. We fix that.

    ExactTempo designs and deploys custom AI automation inside your back-office customer workflows, so you can scale volume without adding headcount.

    FreeOperations Audit with ROI model
    Custom-builtDesigned for your workflows
    You own itIP, systems, and independence
    Performance-tiedPricing linked to KPIs & SLAs
    The problem

    Your operating costs keep rising. Output stays flat.

    Back-office teams spend most of their time on data entry, coordination, and repetitive transaction processing. The work is necessary, but none of it improves margins, wins customers, or creates leverage. It just keeps the lights on.

    As volume grows, headcount grows with it. What worked at $10M in revenue becomes a structural constraint at $50M. Costs scale linearly. Complexity compounds.

    The solution is already clear: AI handles the routine volume. Your team handles exceptions and judgment.

    Absent AI expertise

    You don't have the in-house capability to design, build, and operate AI inside live back-office workflows. Hiring senior AI and automation talent is expensive, slow, and risky.

    Off-the-shelf AI doesn't fit

    Generic tools don't reflect your workflows, compliance requirements, edge cases, or system integrations. You adapt your process to the tool, and you never own the result.

    Consulting firms move slowly

    Months of discovery. Junior teams. Strategy decks instead of working systems. And they bill the same whether anything actually improves.

    The first companies in your category to automate their back office build a cost structure competitors can't match with headcount. That advantage compounds every quarter. The window is open now, but it won't be forever.

    How We Engage

    From manual operations to a structural advantage.

    Every engagement follows the same structure, designed to surface real opportunities, prove ROI, and leave you with systems you own and a team that can run them.

    01
    Free

    Audit

    We map your back-office workflows end-to-end, identify where AI can take over routine tasks, quantify time and cost, and build a detailed ROI model with the KPIs that will govern the engagement.

    You get

    Prioritized automation opportunities, projected ROI, integration requirements, and KPI targets. Yours to keep, regardless.

    02
    Milestone-based

    Build

    We build and deploy AI automation designed around how your operations actually run. The automation connects to the systems that matter, takes over routine work, and routes exceptions to your team with clear guardrails and human-in-the-loop controls. Each milestone is tied to a measurable operational outcome.

    You get

    Live automation in production, validated against KPIs, with full documentation.

    03
    Included

    Train

    Your team learns to operate alongside the automation, managing outputs, handling escalations, adjusting rules, and identifying expansion opportunities. Training is delivered at three levels: operators, managers, and leaders.

    You get

    A team that can run, troubleshoot, and extend the system independently. Complete runbooks included.

    04
    Performance-tied

    Run

    We manage, monitor, and continuously improve what we deployed, accountable to the volume and quality commitments defined in the Audit. As your business evolves, the automation evolves with it.

    You get

    Ongoing performance accountability with defined SLAs as your operations scale.

    The Impact

    The operation you've been trying to build

    Our work isn't done until routine work is automated, operating costs fall, and your team focuses on growth-driving work.

    What we measure:

    Hours reclaimed per week
    Cost per transaction before and after
    Manual handoffs eliminated
    Processing cycle time reduction
    Error rate reduction
    Volume handled without added headcount
    What the business gains

    Margin expansion

    Lower cost per unit of revenue. Automation savings flow directly to the bottom line.

    Revenue acceleration

    Back-office bottlenecks disappear. You onboard faster, process more volume, and grow without proportional hiring.

    Customer satisfaction

    Faster responses. Fewer errors. Proactive communication instead of reactive fire drills.

    Why ExactTempo

    Built for companies ready to make AI their operating advantage.

    You know the opportunity is there. You need a partner with the expertise to deliver it, the focus to move fast, and the accountability to stand behind the results.

    Scoped to what matters

    No company-wide digital transformation. No 100-page decks. We focus on the workflows consuming the most time and cost, and automate them.

    Performance-tied pricing

    The Audit is free. Build milestones are tied to KPI achievement. Ongoing fees are structured around volume and quality commitments we're accountable for. You pay for outcomes, not hours.

    Built for you

    Everything is custom to your operations, your workflows, systems, and exception handling. You own the IP and the automation.

    Boutique and operator-led

    Every engagement includes a founding partner. No juniors. No offshore delivery. Our team has built and exited SaaS companies, managed P&Ls, and spent decades building commercial software at scale.

    Pricing

    Pay for results, not hours.

    Every phase of the engagement is priced around the impact it actually delivers.

    Audit
    Free

    Workflow mapping, opportunity identification, and a detailed ROI model with KPI targets. Yours to keep.

    Build + Train
    Project fee, paid on milestones

    Automation deployment with milestone payments tied to measurable operational outcomes. Training included.

    Run
    Flat monthly fee

    Monitoring, maintenance, and continuous improvement, priced against defined volume and quality commitments.

    Start with a Free Audit →
    Get started

    See what your customer operations could look like with AI.

    Connect with us to discuss your operations, your goals, and whether it's a fit.